Managed IT support
Sign up for support that keeps your business running
Helpdesk, monitoring, maintenance and security from one accountable team, under service levels agreed with you. Tell us about your organisation and we'll propose the right plan.
Existing clients
Log a support ticket in the Elnux Client Portal
Sign in securely to raise a ticket, attach screenshots, track progress and reply to our engineers. Every ticket is assigned to our support team straight away and logged against your account.
- 1Sign in with your client account
- 2Describe the issue and its urgency
- 3Your ticket is assigned and you're notified by email
- 4Track progress and reply until it's resolved
No client account yet? Your account is created when you sign up for support. Ask your Elnux account manager or sign up below.
What's covered
Support built around your organisation
Remote & onsite support
A single point of contact for user issues, with remote support nationwide and onsite visits as agreed.
Monitoring & maintenance
Infrastructure monitoring, preventive maintenance, patching and health checks.
Security & backups
Endpoint and email security, backup management and disaster recovery guidance.
Network, cloud & email
Network management, cloud administration and business email administration.
Asset management
IT asset discovery and inventory with Lansweeper, so you know what you own.
Clear SLAs
Agreed response times and regular reporting, with technology advisory included.
Support sign-up
Tell us about your IT
We'll review your details, arrange a short assessment and send a support proposal.
Thank you. Your support sign-up is with us.
We'll contact you within one business day to arrange a short assessment and propose a support plan.
Your email app should have opened with your request filled in. Please press send. If it didn't open, email us at elnux.support@kbhvertex.com.