Short course · IT support & systems
Introduction to IT Support
A practical first step into IT support: troubleshooting computers, networks and user problems.
You will be able to: Follow a structured method to diagnose and fix common IT problems.
What you will cover
Course outline
Every module includes lessons, written notes, practical exercises and a knowledge check.
- The role of IT support
- A troubleshooting method
- Common computer and software issues
- Basic network and internet problems
- Helping users and documenting fixes
Before you enrol
Everything you need to know
- Study time
- About 6 hours in total. Learn in one sitting or over a few days.
- Prerequisites
- None. Basic computer and internet skills are enough.
- Tools you need
- A computer or laptop with a modern web browser and a reliable internet connection.
- Assessment
- Knowledge checks in each section and a final assessment.
- Certificate
- Complete all required lessons and pass the final assessment with at least 70%. You then receive a verifiable Elnux Academy certificate of completion.
- Access
- 6 months from enrolment, on any device.
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