2-month programme · IT support & systems
IT Support and Managed Services
Learn how managed IT services are delivered, from the service desk and troubleshooting to monitoring, SLAs and service reporting.
You will be able to: Deliver structured IT support, endpoint administration and service management.
Curriculum
Week by week
Every module includes lessons, written notes, practical exercises and a knowledge check.
- Weeks 1–2Service desk operations, ticketing and IT documentation
- Weeks 3–4Networking, operating systems, endpoint support and troubleshooting
- Weeks 5–6User administration, backups, monitoring and preventive maintenance
- Week 7SLAs, service reporting and customer communication
- Week 8Managed IT service delivery plan and practical assessment
Before you enrol
Everything you need to know
- Study time
- 8 weeks · about 6–10 hours a week. Duration describes the intended pathway, not a waiting period: you can finish sooner once all requirements are met.
- Prerequisites
- Comfortable using a computer and business software. Related experience or a beginner course in this topic is helpful.
- Tools you need
- A computer or laptop with a modern web browser and a reliable internet connection.
- Assessment
- Knowledge assessments, practical assignments and a capstone project marked by an Elnux instructor against a published rubric.
- Support included
- Capstone project marked by an Elnux instructor. Monthly live Q&A session. Course questions answered by the Elnux team.
- Payment options
- Pay in full, or in two or three instalments over the course of the programme, by Mobile Money or card.
- Certificate
- Complete all required lessons, pass the knowledge assessment and pass the capstone project against its published rubric. You then receive a verifiable Elnux Academy certificate of completion.
- Access
- 12 months from enrolment, on any device.
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Learn the skills, then put them to work.
Self-paced courses built by the team that implements these systems for Ghanaian businesses every day.