1-month course · IT support & systems

IT Support and Helpdesk Fundamentals

Name: IT Support and Helpdesk Fundamentals
Price: 1800 GHS
Availability: PreOrder

Learn how a professional service desk works, from troubleshooting hardware, software and networks to tickets, SLAs and escalation.

You will be able to: Diagnose common IT issues and manage support requests.

Curriculum

Module by module

Every module includes lessons, written notes, practical exercises and a knowledge check.

Before you enrol

Study time: 4 weeks · about 5–8 hours a week. Duration describes the intended pathway, not a waiting period: you can finish sooner once all requirements are met.
Prerequisites: None. Basic computer and internet skills are enough.
Tools you need: A computer or laptop with a modern web browser and a reliable internet connection.
Assessment: Module knowledge checks, a final assessment and a final project.
Certificate: Complete all required lessons and pass the final assessment with at least 70%, and complete the final project. You then receive a verifiable Elnux Academy certificate of completion.
Access: 12 months from enrolment, on any device.

Follow a structured method to diagnose and fix common IT problems.

Deliver structured IT support, endpoint administration and service management.

Support business IT environments and document operational procedures.

Elnux Academy

Self-paced courses built by the team that implements these systems for Ghanaian businesses every day.